Telephone Sound Effect

Metro-North gives quiet cars a tryout

Aracelis Warren reads on the Metro-North train as passengers board while talking on cell phones en route to Grand Central Station from Greenwich, Conn. on Friday July 1, 2011. Metro-North is considering the introduction of quiet cars and is running a trial on the West of Hudson service between Pt. Jervis and Hoboken. Photo: Kathleen O'Rourke / Stamford Advocate

STAMFORD -- During summer months, Karen Rikardsen said long-time rail commuters headed to and from Manhattan regularly endure college-aged interns talking on cell phones on trains.

Rikardsen, a Stamford resident and financial executive, said she needs an environment without extraneous noise on train to begin work, and would welcome the introduction of quiet cars on Metro-North Railroad 's New Haven Line.

"They don't know what the etiquette is and carry on a conversation and don't even notice they have 200 unwilling participants," Rikardsen said. "I don't want to hear somebody else's story, I just don't care."

Starting June 1, Metro-North, in partnership with New Jersey Transit, launched First In, Last Out, a pilot program introducing quiet rail cars on morning and evening peak trains departing and arriving at Hoboken Terminal , Metro-North spokeswoman Marjorie Anders said.

A similar initiative on all peak-hour trains between Penn Station and Newark last fall was met with near unanimous acclaim, Courtney Carroll , a New Jersey Transit spokeswoman said.

During the pilot, the first car of each morning train, and the last car of each evening train was designated as quiet.

If deemed successful, Metro-North would begin a trial program this fall on the New Haven, Harlem, and Hudson lines and designate cars where customers are expected to avoid using cell phones, disable sound features of electronic devices, keep head phone volume levels low, and conduct conversations in subdued voices.

Ryan Pierce, 33, a Manhattan resident who works at UBS, said he supported introduction of cars with a more subdued environment, but thought they should be clearly marked.

"For the most part, commuters are pretty considerate, unless there are people going to a Yankees game or they are drinking," Pierce said. "Still, there are times where I have to do a conference call and I would want to have to walk three cars away to do it."

The introduction of new M-8 rail cars in greater numbers is expected to relieve crowding on New Haven Line trains, but an overall shortage of seats could make it more difficult to designate the cars and dictate behavior and social patterns in the near term, Anders said.

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